Appointments
Appointment times
Appointments can be booked for registered patients, weekdays between 8am and 6:30pm.
Appointments are around 10 minutes long, enough time for one problem. If you need longer, please discuss this with the receptionist at the time of booking.
As well as providing appointments at Turner Road Surgery, we can also book you into the extended access clinics which run at Creffield Medical Centre. We offer appointments with GPs, paramedics, nurses and healthcare assistants from 6:30pm weekdays and weekends. These are pre-bookable appointments so may suit your needs better if you find it difficult to always make our normal working hours. Please speak to the reception team if you would like to pre-book and know more about these options.
We do ask that you arrive in time for your booked slot. Failure to do so may result in the clinician being unable to see you and you may be asked to re-book your appointment.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
For an on the day appointment please phone 01206 481250 at 8am where you will be offered either a face to face, telephone consultation or triage call with the duty team.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01206 481250 from 10:30am
- use your NHS account (through the NHS website or NHS App)
- via SystmOnline
Enhanced access service
If you would like an evening or Saturday appointment, please request this when you contact your practice. Details of your appointment, including the location of your appointment (if booked during enhanced access hours) will be given by reception at the time of booking.
As part of this service, appointments will be available between:
- 9am to 5pm, Saturdays
- 6:30pm to 8pm, Monday to Friday
Remembering your appointment
We can text you to remind you of a forthcoming appointment. If you want to use this free service, speak to our reception staff.
Cancelling or changing an appointment
Every month over 100 appointments are missed by patients who don’t let us know in advance. This means patients in need are missing out on an appointment.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01206 481250, press option 2 and leave a message including your name/date of birth and the time and date of your appointment you wish to cancel
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound, very ill or elderly, we will visit you at home. Non-urgent home visits can be arranged with a few days notice and urgent visits will be done as quickly as possible, although your preferred doctor may not be available.
Please call before 9am to book a home visit appointment. If you require a home visit after 6:30pm, please call NHS 111.
Patient updates
Please be aware that this GP Practice is not currently prescribing Mounjaro (Tirzepatide) for weight loss.
Please see Mounjaro-Tirzepatide – patient information for more information on the weight loss injection.
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